StillAlive is a service offered to you by cogneto.io of Dogpatch Labs Europe, The CHQ Building, Custom House Quay, Dublin 1. We are the owner of the StillAlive Software as a Service (the Service).
Access to StillAlive Systems
Our production are accessed only by key employees of StillAlive and you have the right to your data at any time you wish.
Your Web Application Statistics
Our service monitors web applications, due to this, we record, for our users, performance and time measurements of each check. These results are kept in order to create informative graphs for you. At no time, without your explicit consent, will these results be shared with other users or anyone else.
You have the right at any time to cancel your account. When you cancel your account, all record of your account, and every result associated with any website you were monitoring will be permanently and irrevocably deleted from our system. There is no reversion possible to this deletion.
Your Personal Information
StillAlive will collect information about you that you have provided to us, this may be obtained directly from you, or from another source. This information could include things such as your name, address, telephone numbers, twitter information and lifestyle information and any other information collected as a result of you using our services.
We also collect other information relating to how and when you and our other users and public use our website. This could include information relating to what pages you visit, what internet address you are visiting from, the operating system and browser you are using and when you came to visit our site.
We collect the above to help us improve our service to all our users and to make sure we know how our site is operating and functioning.
Sometimes we might publish some of this information. But when we do publish, it will only ever be in an aggregated form and never publish information relating to you as an individual.
We also make use of a browser "cookie" on our site. A cookie is a small piece of information stored on your computer by our site. Cookies help us improve the user experience of our site and help us track and target the interests of our users. You will need to enable cookies to make use of our site.
You may ask to see all the personal information we have on you and ask for it to be updated, corrected or deleted. We will ask you to verify your identity for these requests, to protect your privacy and that of our users.
If you decide to write or leave a comment on our site, support service or journal, you agree that we can keep the information that is in those messages.
Credit Card Information
While we do ask for your credit card information on this site, we do not store your credit card number on our servers at all. Your credit card information is stored by our payment gateway, Payment Express who are PCI Compliant.
When you do provide us with credit card billing information, we will ensure that our site provides an encrypted SSL connection for that process.
Using Your Information
StillAlive may keep and use the information outlined above for any number of purposes relating to the way we run our business. These can include (but are not limited to):
- Dealing with enquires
- Handling complaints
- Processing your service requests and service orders
- Contacting you about your contact details
- Keeping you informed about our service and new services
- Letting you know about related services we might offer
- Contacting you regarding maintenance of our site
Sharing Your information
We will not share your specific personal or web application statistics information with anyone, except when:
- You explicitly tell us to
- We are reasonably required to do so by law
- We want to perform a credit check on you
- We want to list payment defaults with a collections agency
- It is needed so we can result a complaint made by you about us
Your Username and Password
As a StillAlive customer, you are solely responsible for the security and secrecy of your username and password. Your username and password are stored with one way encryption in our database and we can not tell you what it is.
Our support staff will never ask you for your password and you should never give it out to anyone. Should you forget your password, you can reset it on our password reset page.
If you do give out your password, or make it available to other users, you agree to be responsible for paying for any products or services the person who has your username and password, purchase from us.
Changes to this Policy
We might change this policy at any time, but if we do, we will tell you about these changes by posting an updated policy on our website, and making note of what the changes were in summary form at the top of this document.
Any change we make is effective from the date we post it on our website. Should you disagree with these changes, you are free to cease using our service and will be provided a refund per our refund policy.