Refunds Policy

This agreement is between you and cogneto.io, an Irish registered company of Dogpatch Labs Europe, The CHQ Building, Custom House Quay, Dublin 1. We are the owner of the StillAlive Software as a Service (the Service).

StillAlive supply a web application monitoring service to you from month to month. Please also be sure to read our terms and conditions, by using our service you agree to be bound by these terms and conditions.

This service has two components, the monthly access fee, and also prepaid messages that you are able to purchase from time to time as you see fit.

Your monthly service is billed on the anniversary of the date you signed up with us. This month to month period is called your billing period.

Every account comes with a 30 day free trial. Should you find our service unsuitable, you may cancel your account at any time within this 30 day trial with no charge made to your account.

Once you start paying for the service, you can cancel at any time. Your subscription fee is a monthly access fee paid and is not refundable.

If you have purchased a number of additional SMS or Voice messages in the month that you cancel your account, you may apply for a refund of these messages by emailing us at hello@cogneto.io providing your account name, and how many SMS or Voice messages you purchased, and when you purchased them within the current billing period.

We trust you will enjoy our service and we will work to resolve any difficulties you might have in using our service. If any do crop up, please let us know.